Do you think this is fair to Malaysian users. We have to bear and have to act to get better service (not good cos, jangan haraplah), need to chase., call and listen to the answering machine to press button and have to go through this idiot procedure just to talk to human-beings. What the hell, this customer-service is all about, having to follow-up, hold on, hold off, hold on and so on. Hoi.. TMnet, you think I don;t have to pay my phone bills talking to you to get your problem solve for me?
Now, the technical department officer is telling me that the configuration at my area is causing the problem. What! I have to report than only you know ah? Tak buat rountine check kah? Damm lame excuses lah.
This is what I wrote when my line is fxxxxxxxx slow.
ME
From: Callie Oon Sent:
Tuesday, July 31, 2007 4:07 PM
Subject: Latest report no is : 6076573
Hello, I have reported to your technical department regarding the super low speed on Friday and till todate you have not recitfy the problem.
Your IP Address is 60.50.96.162 30-07-07 Description Filesize Time KBytes Kbits (KBytes) (sec) per sec per sec Download Speed 1026.1 19.65 52.2 417.6 Upload Speed 1026.1 42.12 24.35 194.8
Your IP Address is 60.50.102.3 31-07-07 Description Filesize Time KBytes Kbits (KBytes) (sec) per sec per sec Download Speed 1026.08 20.42 50.24 401.92 Upload Speed 1026.08 43.54 23.56 188.48
Please act fast. Latest report no is : 6076573 Sungguh lama bersabarlah. Callie
Streamyx
Thursday, August 02, 2007 11:56 PM
Dear Ms. Oon,
Thank you for your e-mail to TM. Firstly, we would like to apologise for the late reply.
With regards to your Streamyx connection issue, we would like to informed that your report (6076573) is still in the midst of rectification by our Technical Department. We acknowledged that it has taken quite some time, however we regret that we are not able to give you the time frame taken to rectify the problem. On behalf of TM, we apologise for the inconveniences caused.
Therefore, we have updated our Technical Department and urged for an urgency towards this issue. Alternatively, if you wish to check your report status, kindly contact our Technical Department at 100 and select "Internet Services".
Should you require further assistance or would like to submit any enquiry/feedback, kindly visit www.tm.net.my and click "Need Help? Contact our Customer Service".
We thank you for taking the time to write to us and look forward to serve you better.
Regards,
Afizatul Azua Mohd Yusof
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.
http://www.tm.net.my/
(ICOMS#6082027-359485)
Dear Ms. Oon,
Thank you for your e-mail to TM. Firstly, we would like to apologise for the late reply.
With regards to your Streamyx connection issue, we would like to informed that your report (6076573) is still in the midst of rectification by our Technical Department. We acknowledged that it has taken quite some time, however we regret that we are not able to give you the time frame taken to rectify the problem. On behalf of TM, we apologise for the inconveniences caused.
Therefore, we have updated our Technical Department and urged for an urgency towards this issue. Alternatively, if you wish to check your report status, kindly contact our Technical Department at 100 and select "Internet Services".
Should you require further assistance or would like to submit any enquiry/feedback, kindly visit www.tm.net.my and click "Need Help? Contact our Customer Service".
We thank you for taking the time to write to us and look forward to serve you better.
Regards,
Afizatul Azua Mohd Yusof
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.
http://www.tm.net.my/
(ICOMS#6082027-359485)
Note the reply where they want me to do this and that (in red). Celaka!
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