Why University Hospital Is So Private & Confidential?

Look at this couple's position when they want to enquire for some x-ray service at Menara Utama, 2nd Floor. Why, got to hunch back to communicate with the Nurses of whoever is inside. Why, so tight and all close up.

Another one, do you think this is a Hospital or Bank?. I think Banks now practice open concept.
Universiti Hospital, what is happening?